Terms and Conditions


Smederijstraat 2
4814 DB Breda

K.V.K 62891278
B.T.W NL145220564B03


Article 1. General

Article 2. Delivery

Article 3. Prices

Article 4. Visibility period / right of withdrawal

Article 5. Data management

Article 6. Guarantee and conformity

Article 7. Offers

Article 8. Agreement

Article 9. Images and specifications

Article 10. Force majeure

Article 11. Liability

Article 12. Reservation of ownership

Article 13. Applicable law / competent court

Article 14. Complaints procedure

Article 15. Disputes


Article 1. General

1.1 These general conditions apply to all offers of Carchem Europe. The conditions are accessible to everyone and included on the internet site of Carchem Europe. Upon request, we will send you a written copy.

1.2 By placing an order you indicate that you agree with the delivery and payment conditions. Carchem Europe reserves the right to change its delivery and / or payment conditions after the expiry of the term.

1.3 Unless otherwise agreed in writing, the general or specific conditions or stipulations of third parties are not recognized by Carchem Europe.

1.4 Carchem Europe guarantees that the delivered product meets the agreement and meets the specifications stated in the offer.


Article 2. Delivery


2.1 Delivery takes place while stocks last.

2.2 Within the framework of the rules of distance selling, Carchem Europe will execute orders at least within 30 days. If this is not possible (because the order is not in stock or no longer available), or there is a delay for other reasons, or an order can not or only partially be executed, then the consumer will receive within 1 month after the placement of the order and in that case he has the right to cancel the order without costs and notice of default.

2.3 The delivery obligation of Carchem Europe will, subject to proof to the contrary, be met as soon as the goods delivered by Carchem Europe have been offered to the customer once. In the case of home delivery, the report of the carrier, which implies the refusal of acceptance, serves as full proof of the delivery offer.

2.4 All terms mentioned on the internet site are indicative. No rights can therefore be derived from the aforementioned terms.


Article 3. Prices


3.1 Prices are not increased within the duration of the offer, unless legal measures make this necessary or if the manufacturer makes interim price increases.

3.2 All prices on the site are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors.

3.3 All prices on the site are in Euros and include 21% VAT.


Article 4. Visibility period / right of withdrawal


4.1 If there is a consumer purchase in accordance with the Distance Selling Act (Section 7: 5 Dutch Civil Code), the customer has the right to return (part of) the delivered goods within a period of 14 working days without giving any reason. This period starts at the moment that the ordered items are delivered. If the customer has not returned the delivered goods to Carchem Europe after this period, the purchase is a fact. The customer is obliged, before proceeding to return, within the period of 14 working days after delivery in writing to Carchem Europe. The customer must prove that the delivered goods have been returned on time, for example by means of proof of mail delivery. Return of the goods must be in the original packaging (including accessories and accompanying documentation) and in a new condition. If the goods have been used by the customer, encumbered or damaged in any way, the right to dissolution within the meaning of this paragraph will lapse. With due observance of the provisions set out in the previous sentence, Carchem Europe shall ensure that the full purchase price, including the calculated shipping costs, is refunded to the customer within 14 days after proper receipt of the return shipment. The return of the delivered goods is entirely at the expense and risk of the buyer.

4.2 The right of dissolution, as described in the previous paragraph, only relates to the delivered goods and shall in no case refer to services, such as telephone subscriptions of the (mobile) network operators offered by Carchem Europe. On the latter services, where Carchem Europe only acts as an intermediary or agent, the general terms and conditions of the aforementioned network operators will apply.

4.3 The right of withdrawal does not apply to:

  services whose implementation, with the consent of the consumer, has begun for the period of seven working days
  goods or services whose price is subject to fluctuations in the financial market, on which the supplier has no influence
  goods manufactured according to the consumer's specifications, for example tailor-made products, or which have a clearly personal character
  for goods or services which by their nature can not be returned, for example i.v. hygiene or that can quickly deteriorate or age
  audio and video recordings and computer software of which the consumer has broken the seal

Article 5. Data management


5.1 If you place an order with Carchem Europe, your data will be included in the Carchem Europe customer base. Carchem Europe adheres to the Personal Records Act and will not provide your details to third parties. See our Privacy Policy.

5.2 Carchem Europe respects the privacy of the users of the internet site and ensures confidentiality of your personal data.

5.3 Carchem Europe uses a mailing list in some cases. Each mailing contains instructions to remove yourself from this list.


Article 6. Guarantee and conformity


6.1 The entrepreneur warrants that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the legal provisions existing on the date of the conclusion of the agreement. and / or government regulations.

6.2 An arrangement offered by the entrepreneur, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer can enforce against the entrepreneur in respect of a shortcoming in the fulfillment of the obligations of the entrepreneur by virtue of the law and / or the distance contract.

6.3 The customer is obliged to check the delivered goods immediately upon receipt. If it appears that the delivered item is wrong, inadequate or incomplete, then the customer (before proceeding to return to Carchem Europe) must immediately report these defects in writing to Carchem Europe. Any defects or incorrectly delivered goods must and can be reported to Carchem Europe in writing up to a maximum of 2 months after delivery. Return of the goods must be in the original packaging (including accessories and accompanying documentation) and in a new condition. Commissioning after detection of defects, damage arising after detection of defect, encumbrance and / or sale after detection of defects, this right to complain and return completely canceled.

6.4 If complaints from the customer are found to be well-founded by Carchem Europe, Carchem Europe will at its discretion either replace the delivered goods free of charge or make a written arrangement regarding the compensation with the customer.


Article 11. Liability


11.1 Carchem Europe is not liable for damage to vehicles or other objects caused by improper use of the products. Before use, read the instructions on the packaging and / or consult our website.

11.2 The affixing of the products delivered by us, or via one of our resellers, is at your own risk, regardless of whether or not existing legal provisions in the EU. The product must be used correctly in accordance with the prescription. Carchem Europe, nor the reseller, can in no way be held liable for direct - or indirect damage as a result of the use of one of our products.


Article 12. Reservation of ownership


12.1 Ownership of all goods sold and delivered by Carchem Europe to the buyer remains with Carchem Europe as long as the customer has not paid the claims of Carchem Europe pursuant to the agreement or earlier or later similar agreements, as long as the customer has carried out the work performed or to be performed. has not yet complied with work from these or similar agreements and as long as the customer has not paid the claims of Carchem Europe due to shortcomings in the fulfillment of such commitments, including claims in respect of fines, interest and costs, as referred to in Section 3:92 of the Dutch Civil Code.

12.2 The goods delivered by Carchem Europe which fall under the retention of title may only be resold within the framework of normal business operations and may never be used as a means of payment.

12.3 The customer is not authorized to pledge the goods falling under the retention of title or encumber them in any other way.

12.4 The customer gives unconditional and irrevocable consent to Carchem Europe or a third party to be appointed by Carchem Europe, in all cases in which Carchem Europe wishes to exercise its ownership rights, to enter all those places where its properties will be located and those matters. to take them there.

12.5 If third parties seize goods delivered under retention of title or wish to establish or assert rights thereon, the customer is obliged to inform Carchem Europe of this as soon as reasonably may be expected.

12.6 The customer undertakes to insure the goods delivered under retention of title and to keep them insured against fire, explosion and water damage as well as against theft and to make the policy of this insurance available to Carchem Europe on first request.


Article 13. Applicable law / competent court


13.1 The law applies to all agreements.

13.2 Disputes resulting from an agreement between Carchem Europe and buyer, which can not be resolved by mutual agreement, shall be notified to the competent court within the district of Arnhem, unless Carchem Europe prefers the difference to the competent court of the place of residence of the buyer, and with the exception of those disputes that belong to the jurisdiction of the subdistrict court.


Article 14 - Complaints procedure


The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days, after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.

If the complaint can not be resolved by mutual agreement, a dispute arises that is susceptible to the dispute settlement.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will replace or repair the products at its option or the delivered products free of charge.


Article 15 - Disputes


On agreements between the entrepreneur and the consumer to which these general terms and conditions apply, only s law applies. Even if the consumer lives abroad.

The Vienna Sales Convention does not apply.